Refund policy

Return & Refund Policy

At Simply Marked, we want you to be happy with your order. Because our items are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size or variant selection, or general change-of-mind purchases.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at simplymarked1@gmail.com

Please include:

your order number
a brief description of the issue
clear photos showing the problem

If the item is confirmed to be damaged, defective, or incorrect, we will work with you to provide a replacement or refund at no additional cost.

Returns

Because our products are made to order, we do not accept general returns.

We only review return or refund requests for:

items that arrive damaged
items with a manufacturing defect
items that are materially different from what was ordered

Items sent back without contacting us first may not be accepted.

Refunds

If your refund request is approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or card provider to process and post the refund.

Shipping charges are generally non-refundable unless the issue was caused by an error on our end or the item arrived damaged or defective.

Exchanges

We do not offer exchanges for change-of-mind purchases or incorrect selections made at checkout.

If you received a damaged, defective, or incorrect item, contact us and we’ll help make it right.

Cancellations

Orders may only be canceled if the request is received before production has started. Once an order has entered production, it cannot be canceled.

Lost packages

If your package appears to be lost in transit, please contact us at [your email]. We will do our best to help review the shipment status and next steps.